Do drivers see your rating?

Do Drivers See Your Rating?

When you ride with a rideshare service like Uber or Lyft, you’re asked to rate your driver after the trip. You might wonder if the driver can see your individual rating. The answer is no.

Confidentiality of Passenger Ratings

Passenger ratings are confidential. This means that drivers cannot see your name, profile picture, or any specific comments you leave. They only see their overall average score and a count of ratings in each star category (e.g., 5 stars, 4 stars, etc.).

Reasons for Confidentiality

There are several reasons why passenger ratings are kept confidential:

• Protect passengers from retaliation: If drivers could see individual ratings, they might be tempted to retaliate against passengers who gave them low scores. This could create an unsafe environment for passengers.
• Prevent drivers from manipulating ratings: If drivers could see specific ratings and comments, they might try to influence passengers to give them higher scores. This would undermine the integrity of the rating system.
• Maintain objectivity: By keeping passenger ratings confidential, drivers are less likely to be biased in their interactions with passengers. They focus on providing a safe and comfortable ride for everyone.

What Drivers Can See

Instead of individual ratings, drivers only see the following information:

• Overall average score: This is the average of all the ratings they have received.
• Count of ratings in each star category: This shows how many passengers have rated them in each star category (e.g., 10 five-star ratings, 5 four-star ratings).

Importance of Honest Ratings

While passenger ratings are confidential, it’s still important to rate your drivers honestly. Your feedback helps rideshare companies identify and address issues with drivers and the service as a whole. It also allows drivers to improve their performance and provide better experiences for future passengers.

Conclusion

Passenger ratings are confidential to protect passengers and maintain the integrity of the rating system. Drivers only see their overall average score and a count of ratings in each star category, not individual passenger feedback. By providing honest ratings, you can help improve the quality and safety of rideshare services for everyone.