Does cancellation rate matter on Uber?

Does cancellation rate matter on Uber? Ugh, YES. It totally matters. I mean, think about it, who wants to be left standing in the rain because their driver bailed? A high cancellation rate is a big deal. If you keep cancelling on riders, Uber might just deactivate your account. Poof, gone! (Though, thankfully, they usually give you warnings first. I think I heard something about three strikes, you’re out, or something like that. But still, scary, right?)

I remember this one time, I was rushing to the airport – super important meeting, you know? – and my Uber driver cancelled twice in a row. Talk about stressful! I was practically pulling my hair out. Luckily, the third driver actually showed up, but by then I was a nervous wreck. So yeah, from a rider’s perspective, cancellations are the WORST. And I guess Uber feels the same way, since they penalize drivers for doing it too much. It makes sense, I guess. They want to keep their customers happy, and who can blame them?