What information can Lyft drivers see?

Lyft Driver Access to Rider Information

As a Lyft driver, it’s important to be aware of the information you can access about your riders. This knowledge helps ensure a smooth and safe ride for both parties. Here’s a breakdown of the rider information available to you:

Essential Details:

• Pickup and Destination Locations: You’ll see the address or approximate location of where to pick up and drop off your rider.
• Name: You’ll have access to the rider’s first name.
• Profile Photo: The rider’s profile picture will be displayed.

Additional Information:

• Rating: You can view the rider’s average rating based on previous rides. This helps you assess their reliability and experience.
• Ride Statistics: Lyft provides statistics on the rider’s frequency of use and preferred ride types.
• Comments or Preferences: Some riders may choose to share additional information in the comment section, such as specific drop-off instructions or music preferences.

Voluntary Disclosures:

• Phone Number: The rider’s phone number is not automatically provided. However, some riders may choose to share it with you for easier communication.
• Other Contact Information: Riders may also provide email addresses or social media handles if they wish.

Confidentiality and Privacy:

It’s crucial to remember that all rider information is confidential and should be treated with respect. Lyft drivers are prohibited from sharing or using rider data for any purpose other than completing the ride. Failure to adhere to these privacy guidelines can result in disciplinary action or deactivation of your driver account.

By understanding the information accessible to you, you can better interact with riders, provide personalized service, and maintain a professional and safe environment for everyone involved.