How much is the EU261 claim?

Understanding EU Regulation 261/2004: Compensation for Flight Disruptions

Air travelers in Europe are protected by the European Union’s Regulation 261/2004, which establishes guidelines for compensation in the event of significant flight disruptions. This regulation aims to ensure fair treatment and reimbursement for passengers who experience delays, cancellations, or other inconveniences during their air travel.

Compensation Entitlements

Under EU261, passengers are entitled to financial compensation for flight delays exceeding three hours. The amount of compensation varies depending on the distance of the disrupted flight and the circumstances surrounding the disruption. Compensation ranges from:

• €250 for flights under 1,500 kilometers
• €400 for flights between 1,500 and 3,500 kilometers or within the EU over 1,500 kilometers
• €600 for flights over 3,500 kilometers or non-EU flights over 1,500 kilometers

Circumstances Covered

The compensation entitlement under EU261 applies to disruptions caused by factors within the airline’s control, such as technical issues, operational problems, or crew shortages. However, passengers may not be eligible for compensation in cases of extraordinary circumstances beyond the airline’s control, such as inclement weather, political unrest, or natural disasters.

Additional Passenger Rights

In addition to compensation, EU261 provides passengers with other rights during flight disruptions, including:

• Reimbursement for unused tickets or alternative transportation arrangements
• Meals and refreshments if the delay exceeds two hours
• Hotel accommodations if the delay occurs overnight
• Access to communication and information regarding the disruption and alternative travel options

Claiming Compensation

Passengers who experience significant flight disruptions covered by EU261 should contact the airline directly to file a compensation claim. The airline is obligated to respond to the claim within one month, providing a valid explanation and processing the compensation if applicable.

Ensuring Fair Treatment

EU Regulation 261/2004 plays a crucial role in safeguarding the rights of air travelers in Europe. By providing clear guidelines for compensation and additional passenger rights, the regulation ensures fair treatment for passengers who face significant flight disruptions. Passengers should be aware of their entitlements under EU261 and should not hesitate to claim compensation if eligible.