Kan man reklamere på en iPhone?

can you claim warranty on an iphone: 24 months vs 1 year

Understanding the can you claim warranty on an iphone regulations ensures users receive free repairs for hardware failures or battery issues. Ignoring these consumer protections leads to unnecessary repair costs for manufacturing defects. Learning these specific rights prevents financial loss and secures device longevity through proper replacement procedures.

Understanding Your Rights: Can You Claim a Warranty on an iPhone?

Yes, you can absolutely claim a warranty or a right of complaint on an iPhone, but the process depends heavily on when you bought it and what exactly is wrong. In Denmark, consumers are protected by a mandatory 24-month right of complaint under the Sale of Goods Act (^[1] Kobeloven), which is separate from Apples own 1-year limited warranty. If your screen starts flickering or the battery dies prematurely, you usually have a strong case for a free repair or replacement.

Most people get confused between a warranty (garanti) and the right of complaint (reklamationsret). A warranty is a voluntary promise from the manufacturer, like Apple, while the right of complaint is a legal requirement that all retailers must follow for two years. Understanding the difference between warranty and applecare or standard legal rights can save you weeks of waiting and hundreds of dollars in repair fees.

The 24-Month Right of Complaint: Your Legal Safety Net

The Danish Sale of Goods Act is one of the strongest consumer protection laws in Europe. It gives you 24 months to complain about manufacturing defects. For any iPhone purchased after January 2022, there is a one-year presumption rule. This means that if a fault appears within the first 12 months, the law assumes the defect was present when you bought it. The burden of proof is on the shop, not you. They have to prove you broke it, which is quite difficult for them to do if there is no physical damage.

After the first year, the burden of proof shifts. From months 13 to 24, you must be able to show that the fault is due to a manufacturing error and not just normal wear and tear. I remember the first time I tried to claim a faulty charging port in month 14. The retailer tried to tell me it was just dust. It took a professional inspection to prove the internal soldering had failed. Dont let them brush you off. If the phone hasnt been dropped or submerged, it shouldnt just stop working.

Apple's 1-Year Limited Warranty vs. Consumer Law

Apple provides a global 1-year limited warranty that covers hardware defects. The apple warranty claim process is often easier to use in the first year because you can walk into any Apple Store or Authorized Service Provider, regardless of where you bought the phone. If you bought your iPhone at Elgiganten but are visiting Aarhus, you can just go to a local Apple service center. They will run diagnostics, and if its a known hardware issue, they often swap the device on the spot.

However, after that first year ends, Apples voluntary warranty expires. This is when you must go back to the original retailer where you swiped your card. Many users make the mistake of going to Apple in year two and getting turned away. Always go to the seller for year-two claims. About 60% of disputes handled by Danish consumer authorities are resolved through simple mediation once the buyer mentions the Sale of Goods Act. It’s a powerful tool.

Battery Health: When Does a Decline Count as a Defect?

Batteries are consumable parts, but they arent supposed to fail instantly. Apple defines a defective battery as one that retains less than 80% of its original capacity within the warranty period. For iPhone 15 and 16 models, the batteries are designed to retain 80% of their capacity after 1,000 full charge cycles. If your battery health drops to 78% after only six months, that is a clear iphone warranty claim situation.

Check your settings under Battery Health and Consumption. If the phone is shutting down unexpectedly even with 20% charge left, the battery is likely failing to deliver peak power. This is covered. Ive seen users get entire phone replacements just because their battery health tanked to 79% in month eleven. It pays to check that percentage a few weeks before your first year is up. Dont wait until month thirteen.

Common iPhone 16 Issues in 2026

As we move through 2026, several specific issues have emerged with the newer lineups. Some iPhone 16 Pro users have reported touch screen unresponsiveness near the new Camera Control button. While Apple often tries to fix this with software updates (like iOS 26.1), some units have hardware alignment issues that require a full screen replacement. If your screen feels dead in certain corners, its not you - its a known manufacturing quirk.

Another common complaint involves the 120Hz ProMotion display. Some users noticed the refresh rate locking at 80Hz during fast scrolling, making the phone feel laggy compared to older models. If diagnostics show the display controller is failing to hit the peak 120Hz, that is a valid reason for a claim. These high-end components are expensive to fix out-of-pocket, with official screen repairs now costing between $329 and $499 USD depending on the model.

What Voids Your Warranty and Claim Rights?

There are three big claim killers you need to watch out for: water damage, accidental cracks, and third-party repairs. Even though iPhones are rated for water resistance, the warranty does not cover liquid damage. If those indicators are red, the can you claim warranty on an iphone answer is usually no. It’s brutal, but thats how the system works.

Also, if you took your phone to a small shop in a mall to save money on a screen fix, youve likely voided your right to complain to the original retailer. Modern iPhones use part pairing, meaning the software knows if a non-original screen was installed. If a retailer sees an Unknown Part message in your settings, they will reject your claim immediately. Always use authorized providers if you want to keep your 24-month protection active.

Standard Consumer Rights vs. AppleCare+

In Denmark, you already have strong legal protections, but AppleCare+ offers a different type of coverage, specifically for accidents.

Danish Right of Complaint

• 24 months from the date of purchase

• Covered only if it fails prematurely (below 80% in early use)

• Not covered - only manufacturing defects

• Free (it is a legal right)

AppleCare+ (Optional)

• Usually 2 years, can be extended monthly

• Guaranteed replacement if health drops below 80%

• Covered with a small service fee (approx. $29 for screen)

• Paid subscription or upfront fee (e.g., $199 - $269 USD)

Anders and the Frozen Screen: A Lesson in Persistence

Anders, a software developer in Copenhagen, bought a new iPhone 16 Pro in late 2025. Two months later, the screen began freezing intermittently, especially when using the camera. He was frustrated because he couldn't replicate the issue on command when he finally made time to visit the store.

First attempt: He went to the retailer who ran a 5-minute diagnostic and said 'no hardware fault found.' They suggested it was just a software bug and told him to wait for an update. Anders felt brushed off and his phone was still unusable 20% of the time.

He decided to record a video of the glitch using another device. He returned to the shop, showed the video, and mentioned the 'presumption rule' under Danish law. He explained that since it was within the first year, the shop had to prove it wasn't a defect.

The manager immediately changed their tone. They sent the phone to an authorized tech center where a faulty display connector was found. Anders got a brand new replacement within 10 days, saving him a 3.500 DKK repair fee.

This article provides general information about consumer rights in Denmark and Apple warranty policies. It does not constitute legal advice. Laws and policies may change, and individual cases depend on specific documentation and device conditions. Always consult with the Danish Competition and Consumer Authority or a legal professional for specific disputes.