Why does my background check say suspended?

Decoding “Suspended”: Why Your Background Check Is On Hold

That sinking feeling when you see “Suspended” on your background check status can be alarming. It’s easy to jump to conclusions, but before you panic, understand that a suspended status usually points to a logistical hurdle rather than a red flag. Think of it as a temporary hold, a pause button pushed while something gets sorted out.

So, why the suspension? The most common culprit is simply incomplete information. Background checks are meticulous processes that rely on accurate and complete data. A missing piece of information, like a misspelled name, an incorrect date of birth, or a forgotten address, can halt the verification process in its tracks.

Here’s a breakdown of scenarios that might trigger a “suspended” status:

• Missing Documentation: The background check company might need copies of specific documents, like a driver’s license, social security card, or diploma. They’ll likely request these directly from you.
• Inaccurate or Incomplete Application: Did you accidentally transpose numbers on your social security number? Forget to list a previous employer? Even seemingly small errors can cause discrepancies that flag the system and pause the check.
• Difficulty Verifying Information: Sometimes, verifying information with third parties (like schools or previous employers) can take time. If the background check company is unable to reach the institution or receives delayed responses, your check may be suspended until verification is complete.
• Address History Issues: Complicated address histories, especially those involving multiple moves in a short period, can sometimes trigger a suspension as the company tries to confirm each address and its corresponding residency.
• Criminal Record Discrepancies: If your name is similar to someone with a criminal record, even if you’re completely innocent, the system might flag it for further review, leading to a temporary suspension. This is to ensure accuracy and prevent mistaken identity.

What to do when you see a “Suspended” status:

The most important thing is to act promptly and proactively. Ignoring the status will only prolong the delay.

Here’s your action plan:

1. Identify the Source: Determine which company or agency is conducting the background check. They should have provided contact information along with the “suspended” status notification.
2. Contact Them Immediately: Call or email the background check company to inquire about the specific reason for the suspension. Be polite and professional; remember, they’re trying to help.
3. Provide Requested Information: Listen carefully to their explanation and gather any requested documents or information. Be as thorough as possible to avoid further delays. Scanned copies are often sufficient, but follow their specific instructions.
4. Double-Check Your Original Application: Review the application you submitted for any errors or omissions. Bring these to the attention of the background check company and offer to provide corrected information.
5. Follow Up: After providing the requested information, follow up with the background check company within a reasonable timeframe (a few days to a week) to ensure they’ve received and processed it.

In conclusion, seeing “Suspended” on your background check isn’t necessarily a reason to panic. More often than not, it’s a minor hiccup that can be easily resolved by providing missing information or correcting errors. By understanding the common causes and acting quickly to address the issue, you can get your background check back on track and move forward with your job application, loan application, or whatever process requires the check. Remember, transparency and cooperation are key to a smooth and speedy resolution.