What happens if a train route is diverted?

Understanding Train Route Diversions and Passenger Options

In the event of unforeseen circumstances, train routes may occasionally be diverted for the safety and well-being of passengers. When this occurs, passengers have the option to either accept the altered route or opt out and receive a full refund.

Passenger Rights in Case of Train Route Diversions

Upon train route diversion, passengers are entitled to the following rights:

• Full Refund: Passengers can choose to opt out of the altered route and request a complete refund.
• Ticket Deposit Receipt (TDR): To claim the refund, passengers must file a TDR within 72 hours of the train's scheduled departure from their boarding station.

Submitting a Ticket Deposit Receipt

To file a TDR, passengers can:

• Visit the nearest railway station and submit the TDR form.
• Log into the Indian Railway Catering and Tourism Corporation (IRCTC) website and file the TDR online.

The following information is required when filing a TDR:

• Passenger's name
• Ticket number
• Train number and departure details
• Reason for claiming refund

Refund Process

Once the TDR is submitted, the refund process typically takes around 5-7 business days. The amount will be credited to the passenger's account or the original payment method used to purchase the ticket.

Key Points to Remember

• Passengers should check for any updates or announcements regarding train route diversions before their journey.
• The 72-hour deadline for filing a TDR is crucial to ensure a successful refund claim.
• Passengers can contact railway authorities or visit the IRCTC website for further information or assistance.