Can I get my voucher back if I cancel my order Shopee?

Getting Your Shopee Voucher Back After Order Cancellation

Shopee vouchers offer attractive discounts, but what happens to them if you cancel an order? Fortunately, the process is usually straightforward. If you cancel an order due to non-payment, your voucher will typically be automatically returned to your Shopee Voucher Wallet. Think of it as the voucher being released back into your digital possession.

However, there’s a small waiting period. Shopee’s system requires time to process the voucher’s return. Allow up to four hours for this process to complete. This processing time is necessary to ensure the system accurately updates your voucher balance and prevents any potential errors or discrepancies.

After the four-hour window has elapsed, check your Shopee Voucher Wallet. Your voucher should be readily available for use again. If it’s still not there, here are a few things you can do:

• Check your Shopee app for any notifications: Sometimes, Shopee will send you a notification confirming the voucher’s return. This notification might offer more details or troubleshooting steps.
• Refresh the app: A simple refresh of the Shopee app can sometimes resolve minor glitches that might prevent the voucher from appearing.
• Contact Shopee customer support: If the voucher remains missing after four hours and troubleshooting, contacting Shopee’s customer support is the best course of action. Provide them with your order number and relevant details to expedite the process.

Important Note: This automatic voucher return only applies to cancellations due to non-payment. If you cancel an order for other reasons (e.g., change of mind, item out of stock), the voucher’s return is not guaranteed and will depend on the seller’s and Shopee’s policies. Always check the specific terms and conditions associated with your voucher and the cancellation policy before making a purchase.

In summary, recovering your Shopee voucher after a non-payment cancellation is usually a simple process. Just remember the four-hour processing time and contact customer support if needed. Properly understanding these processes can save you time and frustration when managing your Shopee purchases and vouchers.