What happens if I forgot to tag off?

Consequences of Forgetting to Tag Off When Using a Snapper Card

Snapper cards, a convenient mode of public transportation payment in New Zealand, require users to tag both on and off at the designated card readers. Failure to tag off can result in unexpected consequences.

Default Fare Penalty

If you forget to tag off, a default fare will be applied to your account. This penalty fare is typically higher than the actual fare you would have paid for your journey. The specific amount of the default fare varies depending on the zone and type of journey.

Deduction from Balance

The default fare will be automatically deducted from your Snapper card balance during your next Snapper transaction. This deduction will occur even if you have insufficient funds on your card. In such cases, your card will go into negative balance and you may be subject to additional charges.

Consequences of Negative Balance

A negative balance on your Snapper card can lead to the following consequences:

• Inability to use your card until the balance is replenished
• Potential fines or penalties for traveling without a valid ticket
• Legal action in extreme cases

Preventing Default Fare Penalties

To avoid default fare penalties, ensure that you tag off every time you complete a journey on public transport. It's a simple action that can save you money and potential hassles.

If You Forget to Tag Off

If you realize you have forgotten to tag off, do not panic. You can rectify the situation by:

• Contacting the Snapper helpline or visiting a Snapper service center
• Providing details of your journey, including the start and end times and locations
• Paying the default fare associated with your journey

Snapper cards offer a convenient and efficient way to pay for public transportation. By remembering to tag off, you can ensure accurate fare calculations and avoid any unnecessary penalties.