Why is Grab not accepting my number?

Troubleshooting: Why is Grab not Accepting My Number?

Grab, a leading ride-hailing service in Southeast Asia, requires users to provide their mobile number to create an account. However, in certain cases, users may encounter an error where their number is not accepted. Here are some possible reasons and solutions:

Previous Registration

One potential cause is that the number you are trying to use was previously registered with Grab. This can occur if the number has been reassigned or recycled, which is common with Thai mobile numbers.

Solution:

• Check if the number has been linked to a Grab account by visiting the “Forgot Password” page and entering your number.
• If an account is found, reset your password and log in using the existing account.

Number Format

Grab requires users to enter their mobile numbers in a specific format. This may vary depending on the country you are registering in.

Solution:

• Ensure that your number is in the correct format. For Thai mobile numbers, the format should be: +66 XXX XXX XXXX.
• If you are unsure about the correct format, consult Grab’s support website or contact their customer service hotline.

System Issues

In rare cases, Grab’s system may encounter temporary issues that can prevent numbers from being accepted.

Solution:

• Wait a few hours and try again.
• Contact Grab’s customer service for assistance. They will be able to verify if there are any ongoing system issues and provide further support.

Other Possible Reasons

• Blacklisted Number: Your number may have been blacklisted by Grab for violating their terms of service.
• Spam Prevention: Grab has measures in place to prevent spam registrations. If your number has been used multiple times to create accounts, it may be temporarily blocked.

If none of the above solutions resolves the issue, it is recommended to contact Grab’s customer service for further investigation and assistance.