Can I get my money back from ShopeePay?

Can I Get a Refund from ShopeePay?

ShopeePay is an electronic wallet used to make payments and receive refunds on Shopee, a popular e-commerce platform in Southeast Asia. Here’s how to process a refund through ShopeePay:

Eligible Cancellations

ShopeePay refunds are available for eligible canceled orders that meet the following criteria:

• The order is canceled before the seller ships the item.
• The payment method used is not a credit or debit card.

Automatic Refund Process

If your canceled order meets the eligibility criteria, the refund will be automatically credited to your ShopeePay balance within a day. No further action is required from you.

Checking Your Account

After one day, check your ShopeePay account to confirm that the refund has been processed. You can do this by:

1. Opening the Shopee app on your device.
2. Tapping on the “Me” icon at the bottom right corner.
3. Selecting “ShopeePay” from the menu.
4. Viewing your ShopeePay balance.

Exceptions

Note that refunds for orders paid using credit or debit cards cannot be processed through ShopeePay. Instead, the refund will be credited back to the original payment method.

Conclusion

ShopeePay provides a convenient way to receive refunds for eligible canceled orders. The automatic refund process ensures that you get your money back quickly and easily. However, it’s important to note that not all cancellations are eligible for ShopeePay refunds. For orders paid with credit or debit cards, refunds will be processed back to the original payment method.