Does cancelling an Uber lower your rating?

Cancelled Ubers and Phantom Passengers: The Truth About Your Rating

You hailed an Uber, waited patiently, only to see that dreaded “rider cancelled” notification. A surge of annoyance is natural, but does it also come with a hit to your driver rating? Rest assured, cancelling an Uber ride, whether by you or the rider, does not affect your rating.

Uber’s rating system is designed to reflect your behavior and performance during a trip, not before it even begins. This means declined ride requests, cancellations from either party, and even those phantom riders who vanish into thin air have no impact on your overall score.

Here’s what does matter for your Uber rating:

• Your communication and professionalism: Are you polite and respectful to riders? Do you communicate clearly about arrival times and route changes?
• The safety and cleanliness of your vehicle: Is your car well-maintained and clean? Do you drive safely and follow traffic rules?
• Providing a smooth and efficient ride experience: Do you pick up and drop off riders at the designated locations?

What about unfair ratings from riders?

Occasionally, a rider might give a low rating for reasons beyond your control. This could be due to surge pricing, multiple pickups on a shared ride, or simply a bad mood. Uber recognizes this possibility. While a single low rating won’t make a significant difference, a pattern of such ratings is investigated. Uber’s system is designed to identify and disregard unfair ratings that stem from factors outside your control.

Focus on what you can control:

Ultimately, the best way to maintain a good Uber rating is to provide a positive experience for your riders. Focus on clear communication, safe driving, and a clean vehicle. By prioritizing these aspects, you can ensure a high rating that reflects your efforts as a driver, regardless of cancelled rides or the occasional grumpy passenger.