How can internet be connected but no internet?

Understanding the Reasons Behind “Internet Connected but No Internet”

When a device is connected to a local network but lacks internet access, it indicates an issue beyond the immediate connection. Troubleshooting these potential underlying causes is crucial for restoring connectivity.

1. Router Malfunction

A malfunctioning router can disrupt internet access for all connected devices. Check if the router’s lights are blinking or flashing, indicating a fault or improper configuration. Reset the router by unplugging it from power, waiting 30 seconds, and plugging it back in.

2. Modem Malfunction

A faulty modem can prevent internet connectivity. Similar to the router, inspect its lights and check for any irregularities. If the modem’s lights are off or blinking, it may require a reset or replacement.

3. DNS Configuration Errors

DNS (Domain Name System) servers translate domain names (e.g., google.com) into numerical IP addresses that computers use to connect to websites. Incorrect DNS settings can disrupt internet access. Check the DNS settings on your router and ensure they are correct according to your ISP’s instructions.

4. IP Address Conflicts

Every device on a network requires a unique IP address for identification. When two or more devices on the same network have the same IP address, it can lead to IP address conflicts and connectivity issues. Ensure that each device has a valid and unique IP address.

5. Service Disruption from ISP

Internet service providers (ISPs) can experience outages or disruptions that affect connectivity. Check the ISP’s website or contact their customer support to inquire about any known issues or scheduled maintenance.

Troubleshooting Steps

• Restart the Router and Modem: Unplug the router and modem, wait 30 seconds, and then plug them back in. This resets the devices and resolves minor connectivity glitches.
• Check Physical Connections: Verify that the cables connecting the router, modem, and your device are securely plugged in.
• Change DNS Settings: Try changing the DNS settings on your router or device to the public DNS servers provided by Google (8.8.8.8 and 8.8.4.4) or Cloudflare (1.1.1.1 and 1.0.0.1).
• Renew IP Address: Release and renew the IP address on your device to obtain a new and valid address.
• Contact ISP: If the problem persists, contact your ISP to report the issue and inquire about any service disruptions.

By systematically troubleshooting these potential causes, you can identify and resolve the underlying issue preventing internet access, ensuring a stable and connected online experience.