How do I change my linked account on Grab?

Updating Your Grab Profile: A Simple Guide to Managing Your Linked Accounts and Personal Information

Grab, a popular ride-hailing and delivery service, makes managing your profile relatively straightforward. Whether you need to update your linked accounts, change your name and phone number, or even add a profile picture, this guide will walk you through the process.

Modifying Your Name and Phone Number:

Updating your name and phone number is a quick and easy task directly within the Grab app. Follow these steps:

1. Open the Grab app: Launch the Grab app on your smartphone.
2. Access your profile: Look for your profile icon (usually a silhouette of a person) typically found in the top right or left corner of the app’s main screen. Tap on it.
3. Navigate to settings: Once in your profile, you should find an option labeled “Settings,” “Profile,” or something similar. Tap on this.
4. Edit your information: Locate the sections for “Name” and “Phone Number.” Tap on each to edit the information and save your changes.

Changing Your Email Address:

Unlike name and phone number updates, changing your email address requires contacting Grab support. This is likely due to security measures to verify the change. To initiate this process:

1. Access Grab’s help center: Visit the Grab help center through their website or app.
2. Submit a support ticket: Look for a support option, often labelled “Contact Us,” “Help,” or “Support.” Clearly state your request to change your email address and provide your current email and the new email you wish to use.
3. Awaiting confirmation: Grab support will respond to your request, guiding you through the verification process to ensure the security of your account. This may involve confirming your identity through various methods.

Adding a Profile Picture:

Adding a clear profile photo is highly recommended, enhancing driver identification and ensuring a smoother ride experience. This is particularly beneficial for passengers using the ride-hailing service.

1. Access your profile (as described above): Navigate back to your profile settings within the Grab app.
2. Upload a photo: You should find an option to upload a profile picture. Follow the app’s instructions to select a photo from your phone’s gallery and upload it. Ensure the photo is clear, well-lit, and shows your face clearly.

Important Note: The exact steps and wording may vary slightly depending on your region and the version of the Grab app you are using. However, the overall process remains consistent. If you have difficulty locating any of these options, consult the Grab app’s help section for further assistance. Keeping your profile information up-to-date ensures a seamless experience with the Grab platform.