How do I change my linked email on Grab?

Updating Your Grab Profile: Managing Contact Information

Your Grab profile is the key to a smooth and personalized experience. It allows drivers to identify you, facilitates communication, and ensures you receive important updates. Keeping your information up-to-date, especially your contact details, is crucial for a hassle-free ride. While some changes can be made directly within the app, updating your linked email address requires contacting Grab support. Let’s break down how to manage your profile information:

In-App Updates:

Grab makes it easy to update certain profile details directly within the app’s settings. You can quickly and easily manage the following:

• Name Changes: Misspellings happen! Correcting your name or updating it after a legal name change can be done directly within the app settings. Look for the “Profile” or “Account” section.

• Phone Number Updates: Changing your phone number is also straightforward within the app. This ensures you receive important verification codes and trip updates to the correct number. Again, navigate to the “Profile” or “Account” settings to find this option.

Updating Your Email Address:

Unlike your name and phone number, changing your linked email address requires contacting Grab support. This added security measure helps protect your account from unauthorized access. Follow these steps to update your email:

1. Open the Grab app: Launch the app on your mobile device.

2. Navigate to Help: Look for the “Help” or “Support” section, usually found in the app’s menu.

3. Contact Support: Choose the most appropriate contact option, which might include in-app chat, email, or a call-back request. Clearly explain that you need to change your linked email address and provide the new address you wish to use.

4. Verification: Be prepared to verify your identity. Grab support may ask for specific details to confirm you are the account owner.

Adding a Profile Picture:

While not strictly contact information, adding a clear profile picture enhances your Grab experience, especially for ride-hailing services. It helps drivers easily identify you at the pickup point, reducing confusion and ensuring a seamless connection. You can typically add or change your profile picture within the app’s “Profile” or “Account” settings.

By keeping your Grab profile information current, you’ll streamline your experience and ensure you’re always connected and informed. Remember, for email changes, reach out to Grab support through the in-app help feature.