How do I close my Grab PayLater account?

How to Close Your Grab PayLater Account

Grab PayLater is a convenient payment option that allows you to pay for your purchases later. However, there may come a time when you need to close your account. Here’s a step-by-step guide on how to do it:

1. Contact the in-app help center.

• Open the Grab app and tap on the “Support” icon.
• Select “GrabPay” and then “PayLater.”
• Tap on “Contact us” and choose the chat option.

2. Request account termination.

• Once you’re connected to a support agent, inform them that you wish to close your Grab PayLater account.
• Provide your account details (e.g., registered phone number, email address) for verification.

3. Confirm outstanding balance.

• The support agent will check if you have any outstanding balances on your account.
• If you have any outstanding payments, you will need to settle them before your account can be closed.

4. Processing request.

• Once your outstanding balances are cleared, the support agent will process your request to terminate your account.
• This process may take a few days to complete.

5. Confirmation email.

• Once your account has been closed, you will receive a confirmation email from Grab.

Important Notes:

• Please ensure that you have settled all outstanding balances before requesting account closure.
• Once your account is closed, you will no longer have access to the Grab PayLater service.
• If you have any inquiries or concerns about closing your account, do not hesitate to contact Grab’s customer support team for assistance.