How do I contact FedEx about a package not delivered?

My FedEx Package Never Arrived: What Do I Do?

Dealing with a missing FedEx package is frustrating, but thankfully there are steps you can take to resolve the issue. The key is acting promptly and having the necessary information at hand. This guide will walk you through the process of contacting FedEx and reporting your undelivered package.

First Steps: Before You Contact FedEx

Before picking up the phone or logging onto the FedEx website, gather the following information:

• Tracking Number: This is crucial. You’ll find it on your shipping label, confirmation email, or order details from the sender.
• Shipping Date: Knowing when the package was shipped helps FedEx pinpoint its location in the system.
• Recipient and Sender Information: Have both the shipping and receiving addresses readily available.
• Package Contents Description: This is vital if you need to file a claim for loss or damage. Be as specific as possible.
• Proof of Purchase (if applicable): This will strengthen your claim if the contents are missing or damaged.

How to Contact FedEx:

FedEx offers several convenient ways to report a missing package:

• GoFedEx Website: This online portal (www.fedex.com) provides a user-friendly interface. Look for options related to tracking, then “help” or “customer support,” where you’ll find tools to report a missing package. You’ll likely need to enter your tracking number.

• Phone Support: Call FedEx directly at 1.800.463.3339. Be prepared to provide the information gathered in the “First Steps” section. Expect potential wait times, especially during peak periods.

What to Expect After Contacting FedEx:

After reporting the missing package, FedEx will initiate an investigation. This usually involves checking the tracking information, reviewing delivery attempts (if any were made), and potentially contacting the delivery driver. They may request additional information from you during this process.

Filing a Claim:

If your package is confirmed lost or the contents are damaged, you’ll need to file a claim. Time is of the essence here. For domestic (U.S.) shipments, you have 60 days from the shipment date to file a claim. For international shipments, this window is considerably shorter, at just 21 days.

Keep in mind that FedEx may require documentation, such as photos of the damaged package or proof of purchase for the contents. The claim process can take several weeks to resolve.

Important Deadline: Reporting the Issue

While you have a limited time to file a claim for damaged or lost contents, you should report the undelivered package to FedEx within nine months of the original shipment date. This doesn’t guarantee a successful claim, but it’s a crucial step in initiating the investigation and preserving your rights.

By following these steps and acting promptly, you significantly increase your chances of resolving the issue of your missing FedEx package and receiving a satisfactory outcome. Remember to be polite and patient during the process; FedEx representatives are often working to resolve numerous similar situations.