How do I contact SBB customer service?

Contacting SBB Customer Service

Swiss Federal Railways (SBB) offers a range of contact options for customer support and inquiries.

Phone:

• For general inquiries and assistance, call 0848 44 66 88 (within Switzerland).

Email:

• Send an email to [email protected].

Online Form:

• Visit the SBB website (https://www.sbb.ch/en/home.html) and navigate to the “Contact” section. Fill out the online form with your inquiry details.

Chatbot:

• Access the SBB chatbot assistant on the SBB website or via the SBB Mobile app.

Social Media:

• Follow SBB on social media platforms like Twitter (@SBB_News) and Facebook (https://www.facebook.com/SBB.SchweizerischeBundesbahnen) for updates and general assistance.

In-Person:

• Visit a SBB ticket counter at any major train station in Switzerland.

For SBB Healthcare Customer Service:

Please note that for specific inquiries related to SBB Healthcare services, you should contact the clinic directly. Each clinic has its own contact information, which can be found on the SBB Healthcare website.