How do I contact Uber about incorrect charges?

How to Contact Uber About Incorrect Charges

If you believe your Uber trip fare is incorrect, you can easily contact Uber to resolve the issue. Here are the steps you can follow:

1. Check Your Receipt:

Before contacting Uber, double-check your receipt to ensure there are no errors. Carefully review the details, including the pickup and drop-off locations, distance traveled, and any additional charges.

2. Visit the Help Center:

Uber has a comprehensive Help Center that provides guidance on various issues. Go to the Uber Help Center website and select the “Incorrect Charges” category.

3. Choose an Option:

The Help Center will present you with several options to explain the incorrect charge. Select the option that best describes your situation:

• Incorrect fare calculation: If you believe the fare is incorrect based on the distance or time traveled.
• Unauthorized charges: If there are charges on your account that you do not recognize.
• Double charges: If you were charged twice for the same trip.
• Other: If your issue does not fit into the provided categories.

4. Provide Details:

Once you have selected an option, you will be prompted to provide details about the incorrect charge. Clearly state the reason for your dispute, including the correct fare you believe should have been charged.

5. Submit Your Request:

After providing all the necessary details, submit your request for assistance. Uber will review your information and work with you to resolve the discrepancy.

6. Track Your Request:

Once you have submitted your request, you can track its progress through the Uber app or website. You will receive notifications about the status of your dispute.

Additional Tips:

• Be prepared to provide supporting documentation, such as screenshots or receipts.
• Be polite and respectful when contacting Uber.
• If you are unable to resolve the issue through the Help Center, you can contact Uber directly via phone, email, or social media.

Uber is committed to resolving any incorrect charges promptly and efficiently. By following these steps, you can ensure that your dispute is handled fairly and your account is corrected accordingly.