How do I fix delivery exception UPS?

How to Troubleshoot UPS Delivery Exceptions

UPS delivery exceptions can be frustrating, delaying the arrival of important packages. Understanding the cause of the exception is the first step towards finding a solution. Here’s a comprehensive guide to help you troubleshoot UPS delivery exceptions:

1. Check Tracking Details:

Visit the UPS website or app and enter the tracking number of your package. The tracking information will usually reveal the nature of the exception. It may indicate a specific problem such as:

• Incorrect address
• Incomplete address
• Unavailable recipient
• Custom hold
• Weather conditions
• Mechanical issues with delivery vehicle
• Delivery attempts exceeded

2. Contact UPS Support:

If the tracking details do not provide a clear explanation for the exception, contact UPS customer support. You can do this via:

• Phone: Locate the relevant phone number on the UPS website based on your location.
• Live Chat: Initiate a live chat session with a UPS representative on their website.
• Email: Send an email to UPS customer support with your tracking number and a brief description of the issue.

3. Resolving the Exception:

Based on the cause of the exception, UPS support will guide you through the necessary steps to resolve it. This may involve:

• Contacting the intended recipient to verify or update their address
• Rescheduling the delivery for a time when the recipient will be present
• Requesting a hold on the package for pickup at a UPS location
• Providing further information or documentation to facilitate delivery

Additional Tips:

• Keep your tracking information handy for reference.
• Be prepared to provide a detailed description of the issue to UPS support.
• If possible, contact the intended recipient to confirm their availability for delivery.
• Monitor the tracking information regularly for updates on the status of your package.

By following these steps, you can efficiently troubleshoot UPS delivery exceptions and ensure the timely delivery of your packages.