How do I get a new Octopus card?

Say Goodbye to Your Old Octopus: A Guide to Replacing Your Personalised Card

Losing, damaging, or simply needing to replace your Personalised On-Loan Octopus card doesn’t have to be a headache. Luckily, the process for getting a new one is relatively simple and can be handled from the comfort of your own home. Instead of queuing at a service center, you can leverage the online convenience offered by Octopus.

Here’s a step-by-step guide to getting a replacement Personalised On-Loan Octopus card:

1. Head to the Octopus Website:

The first step is to visit the official Octopus website. You can easily find it by searching “Octopus Card Hong Kong” on any search engine. Make sure you’re on the official site to avoid phishing scams.

2. Find the Card Replacement Section:

Once on the website, navigate to the section dealing with card replacements. This might be under “Services,” “Lost & Found,” or a similarly named category. Look for options specifically related to replacing Personalised On-Loan Octopus cards.

3. Initiate the Registration Process:

This is the crucial step. You’ll likely need to log in to your existing Octopus account or create one if you haven’t already. This is essential because your replacement card will be linked to your previous card’s information, ensuring a smooth transition.

4. Provide the Necessary Information:

You’ll be asked to provide information to verify your identity and confirm your card ownership. This typically includes:

• Your Octopus card number
• Your HKID card number (or other identification used during the original registration)
• Your registered address
• Your contact details

Make sure all the information is accurate to avoid delays in processing your request.

5. Confirm Your Request and Pay the Replacement Fee (if applicable):

Depending on the reason for replacement (loss, damage, or expiry), there might be a fee associated with receiving a new card. The website will clearly outline any costs involved.

6. Await Delivery of Your New Card:

Once you’ve successfully registered your request and paid any necessary fees, your new Personalised On-Loan Octopus card will be mailed to your registered address. The typical delivery timeframe will be specified on the website, so keep an eye on your mailbox!

Important Considerations:

• Deactivation of Your Old Card: Once you report your card lost or damaged, it will be deactivated. Be prepared to use alternative payment methods until your replacement card arrives.
• Transferring Remaining Value: The remaining value on your old card will be transferred to your new card. This process may take a few days, so be patient.
• Lost Cards vs. Damaged Cards: The process might vary slightly depending on whether your card was lost or damaged. Read the instructions carefully on the Octopus website for the specific scenario.
• Update Automatic Add Value Service (AAVS): If you have an AAVS linked to your old card, ensure it’s automatically transferred to your new card. If not, you may need to update it manually.

Replacing your Personalised On-Loan Octopus card is a relatively painless process thanks to the online platform. By following these steps, you can quickly get back to enjoying the convenience and ease of using your Octopus card for all your transportation and payment needs in Hong Kong. Remember to always protect your card and keep your account information secure!