How do I get my money back from Uber?

How to Obtain a Refund from Uber

Experiencing an unexpected issue with an Uber pickup can be frustrating. If you encounter such a situation, follow these steps to request a refund:

1. Visit the Uber Support Page:

Navigate to the Uber support website: https://help.uber.com/riders/en-us/section/getting-a-refund

2. Select Your Trip Date:

On the support page, select the date of the trip that did not go as planned. This will allow Uber to investigate the incident.

3. Provide Details of the Issue:

Briefly describe the issue you encountered during your Uber pickup. Provide specific details, such as:

• The time and location of the pickup
• The issue that occurred (e.g., driver not showing up, incorrect destination)
• Any attempts you made to resolve the situation

4. Submit Your Request:

Once you have provided all the necessary information, submit your refund request. Uber will investigate the matter and contact you promptly.

Refund Eligibility:

• No-Show Driver: If the driver did not show up at the scheduled pickup time, you are eligible for a full refund.
• Incorrect Destination: If the driver took you to an incorrect destination, you are eligible for a refund of the difference in fare.
• Other Unexpected Issues: In certain circumstances, Uber may process a refund if there were unexpected issues beyond your control.

Processing Time:

Uber typically processes refund requests within 24-48 hours. The refund will be credited to the original payment method used for the trip.

Additional Tips:

• If possible, document the issue (e.g., take screenshots or record audio).
• Be polite and respectful when contacting Uber support.
• Provide clear and concise information to facilitate a prompt investigation.