How do I get my money back if the ATM took my money?

How to Recover Funds Withheld by an ATM

Experiencing an ATM retaining your funds without dispensing cash can be frustrating. To ensure a prompt resolution, it’s crucial to act swiftly and follow these steps:

1. Report the Issue to Your Bank

Immediately contact your financial institution and inform them of the incident. Provide details such as the date, time, location, and the amount withdrawn. Your bank will initiate an investigation and advise you on the next steps.

2. Contact the ATM Owner (if Different)

If the ATM belongs to a different bank, consider contacting both your bank and the ATM’s owner. While your primary bank has the authority to rectify the issue, the ATM owner may provide additional support.

3. Obtain Documentation

Request a receipt or transaction record from the ATM, if possible. This documentation serves as evidence of your withdrawal attempt.

4. Monitor Your Account

Keep a close eye on your bank statement or account balance. In most cases, the withheld funds will be credited back within a few business days.

5. File a Dispute if Necessary

If the funds have not been returned within a reasonable timeframe, you may need to file a dispute with your bank. Submit a formal letter outlining the details of the incident and the amount owed.

6. Be Patient

ATM errors can take time to resolve. Cooperate with your bank and the ATM owner throughout the investigation process. Provide any requested information or documentation promptly to expedite the resolution.

Additional Tips:

• Check your ATM card for any damage or defects that could have caused the issue.
• Use ATMs in well-lit and secure areas.
• Verify the ATM’s screen before entering your PIN to avoid fraudulent transactions.
• Consider using your bank’s mobile app for cash withdrawals, which may reduce the risk of ATM malfunctions.

Remember, your primary bank has the ultimate responsibility for returning your funds. By following these steps and working closely with your financial institution, you can increase the likelihood of a quick and satisfactory resolution.