How to get a refund from Grab wallet?

How to Obtain a Refund from Grab Wallet

For Grab Merchants

To initiate a refund for processed transactions, merchants using the GrabMerchant App or Portal can follow these steps:

• Within the GrabMerchant App:

  • Navigate to “Transactions”.
  • Select the transaction for which you wish to issue a refund.
  • Tap on “Refund”.
  • Enter the refund amount and reason.
  • Submit the refund request.

• Within the GrabMerchant Portal:

  • Log into the portal at merchant.grab.com.
  • Select “Transactions”.
  • Find the transaction you wish to refund.
  • Click on the “Refund” button.
  • Enter the refund amount and reason.
  • Submit the refund request.

Eligibility for Refunds

Refunds are not available for all payments made through GrabPay. Qualifying payments that may be eligible for refunds include:

• Payments made in error
• Payments for canceled or unfulfilled orders
• Payments for items that did not meet the customer’s expectations

Timeline and Process

Upon submitting a refund request, the status of the transaction will change to “Refund Processed”. The funds will be returned to the customer’s GrabPay wallet within 7 to 14 business days.

Note:

• Refunds can only be processed for transactions that have been processed successfully.
• Refunds are not available for transactions that have been voided or already refunded.
• Grab reserves the right to decline refund requests if they do not meet the eligibility criteria.