Is return available on COD?

Return Policy for Call of Duty Shop

Call of Duty Shop values customer satisfaction and offers a convenient return policy for eligible items. Customers have up to 31 days after receiving their order to initiate a return for a full refund.

Eligibility Criteria

To be eligible for a return, items must meet the following criteria:

• Unworn and undamaged
• In their original packaging
• With all tags intact

Items that have been used, damaged, or modified are not eligible for return.

Specific Exclusions

Certain items may be excluded from the return policy. Please refer to the Call of Duty Shop return policy for a detailed list of exclusions.

Initiating a Return

To initiate a return, customers must contact Call of Duty Shop's customer support within 31 days of delivery. Customers will be provided with a Return Merchandise Authorization (RMA) number and instructions on how to ship the item back.

Refund Process

Once the returned item is received and inspected, a full refund will be issued to the original payment method. Refunds typically take 3-5 business days to process.

Additional Notes

• Return shipping costs are the responsibility of the customer.
• Items purchased on sale are not eligible for a full refund.
• Call of Duty Shop reserves the right to refuse returns that do not meet the eligibility criteria or are subject to specific exclusions.