Is UPS strict about weight?

UPS Weight Accuracy and Potential Disputes

UPS places great importance on the accuracy of package weights for efficient shipping and accurate pricing. To ensure weight accuracy, UPS primarily relies on the information provided on the shipping label.

Pre-Printed Weights

When a shipping label contains a pre-printed weight, UPS generally does not re-weigh the package. This is because the shipper is responsible for providing the correct weight information. However, there may be instances where UPS will re-weigh a package if there is a significant discrepancy between the pre-printed weight and the actual weight of the package.

Discrepancy Detection

UPS employs scales to detect discrepancies between the label weight and the actual weight. In cases where the actual weight exceeds the label weight, UPS may adjust the weight and charge the shipper accordingly. This can sometimes lead to disputes, as shippers may contest the weight adjustment.

Dispute Resolution

If there is a dispute over a UPS weight adjustment, the shipper has the option to request a discrepancy investigation. UPS will then review the package and its weight and make a determination based on the evidence. If the investigation finds that UPS's weight adjustment was incorrect, the shipper may be eligible for a refund.

Preventing Disputes

To minimize the risk of disputes and ensure accurate shipping, shippers should take the following precautions:

• Weigh their packages accurately using calibrated scales.
• Enter the correct weight on the shipping label.
• Use pre-printed labels with accurate weights if possible.
• Be prepared to provide proof of weight if requested by UPS.

By adhering to these guidelines, shippers can help ensure that their packages are weighed accurately and avoid potential disputes with UPS.