Làm sao để gọi cho tài xế Grab?

How to Contact Your Grab Driver to Retrieve Forgotten Items

Have you ever left a valuable item in a Grab car? Don’t panic! Here’s a step-by-step guide to help you contact your driver and retrieve your belongings:

Step 1: Open the Grab App

Launch the Grab app on your smartphone and log in to your account.

Step 2: Locate the Trips Section

In the bottom navigation bar, tap on the “Trips” icon. This will display a list of your recent and upcoming rides.

Step 3: Select the Relevant Trip

Scroll through the list of trips and locate the one where you believe you left an item behind. Tap on that ride to view its details.

Step 4: Contact the Driver

Once you have selected the appropriate trip, you will see a “Call Driver” button beneath the driver’s name and photo. Tap on this button to initiate a call with the registered Grab driver.

Step 5: Explain the Situation

Politely introduce yourself and explain that you have left an item in the car. Provide a brief description of the item and state the time and date of the ride.

Step 6: Arrange for Pickup

If the driver still has your item, they will likely arrange a time and place for you to collect it. Be sure to be specific about the location and time that works best for you.

Step 7: Confirm Pickup

Once you have agreed on a time and place, confirm the details with the driver. This will help ensure that there are no misunderstandings.

Additional Tips:

• Call the driver as soon as possible after realizing that you have left something behind.
• Be clear and specific when describing your lost item.
• If the driver is unavailable to answer your call, you can also message them through the Grab app.
• Be prepared to provide evidence of your ride, such as a screenshot of your booking confirmation.