What do I do if my debit card is locked?

Debit Card Locked? Here’s What to Do

Encountering issues with your debit card? A quick trip to an ATM can swiftly determine if it has become locked. In such a scenario, contacting customer service is the most expedient solution. The number printed on the back of your card will connect you to knowledgeable representatives who can diagnose the problem and potentially unlock your card, reinstating your access to funds.

To ensure a swift resolution, be prepared to provide the following information when calling customer service:

• Your debit card number
• Your account number
• Your personal identification information (e.g., Social Security number, date of birth)
• The circumstances surrounding the card’s lock (e.g., lost or stolen card, incorrect PIN entries)

If the customer service representative confirms that your card is locked, they will proceed with unlocking it. This process may take a few minutes or may require further security measures, such as verifying your identity through a series of questions.

In some cases, the card may be permanently locked due to suspected fraud or security concerns. If this is the case, the customer service representative will inform you and assist with issuing a replacement card.

While waiting for your replacement card to arrive, consider the following measures to protect your account:

• Inform your bank if your card was lost or stolen
• Monitor your account activity regularly for unauthorized transactions
• Use strong passwords for online banking and avoid accessing sensitive information on public Wi-Fi networks

By following these steps, you can promptly resolve your locked debit card issue and maintain the security of your financial information.