What do I do if my package says delivered but I never got it?

Missing Package Marked as Delivered: Take Immediate Action

If you receive notification that your package has been delivered but you have not received it, it is crucial to take immediate action to resolve the issue and locate your missing item. Here are the steps you should follow:

1. Contact the Delivery Service:

   Contact the delivery service that handled your package delivery immediately. Provide them with your tracking number and any other relevant information they may need.

2. Request a Trace:

   Request a trace on your package. This will initiate an investigation into the whereabouts of your missing item. The delivery service will track the package’s movement and provide updates on its status.

3. Inquire About Possible Driver Recollection:

   In some cases, the delivery driver may have accidentally marked the package as delivered when it was not. Ask the delivery service if they can check with the driver to determine if they still have possession of the package and if it can be retrieved.

4. Provide Tracking Details:

   Provide the delivery service with all available tracking details for your package, including the tracking number, shipper, recipient, and delivery address. This information will help them identify the package and expedite the investigation.

5. Follow Up Regularly:

   Follow up with the delivery service regularly to get updates on the trace investigation. Keep a record of your conversations and any information you receive.

Additional Tips:

• Check with neighbors or family members to see if they may have received the package in error.
• If you have a security camera, review the footage to see if it captured the delivery.
• Report the missing package to your local police department or sheriff’s office if you suspect theft.

By taking prompt action and following these steps, you can increase the chances of recovering your missing package and resolving the issue efficiently.