What do I do if my package says exception?

Understanding Package Delivery Exceptions and What to Do

When tracking your package, you may occasionally encounter a status update indicating an “exception.” This notification can be frustrating, especially if you’re eagerly awaiting your delivery. Here’s what you need to do if you receive this message:

Causes of Delivery Exceptions

Delivery exceptions can arise due to various factors, including:

• Carrier issues, such as mechanical breakdowns or staffing shortages
• Adverse weather conditions, leading to disruptions in transportation
• Major holidays, which can overwhelm delivery services
• Incorrect or incomplete addresses, resulting in delays or misdirected packages

Steps to Take

If you encounter a package exception, follow these steps:

1. Contact the Delivery Service: Reach out to the carrier responsible for delivering your package. Inquire about the specific reason for the exception and inquire about an estimated delivery date. They may be able to provide additional details or offer a solution.

2. Contact the Retailer: Inform the retailer from whom you purchased the product that your package is experiencing an exception. They will likely have contact with the carrier and may be able to assist in resolving the issue or provide alternative arrangements, such as a refund or replacement.

Additional Tips

• Check the Tracking Number: Regularly monitor the tracking information for your package. This can provide updates on its status and any changes in delivery expectations.
• Confirm Your Address: Verify that the address on the package is correct and complete. Any errors or omissions can lead to delivery delays or exceptions.
• Be Patient: While frustrating, delivery exceptions are usually resolved within a reasonable time frame. Be patient and allow the carrier time to investigate and deliver your package.

Note: If your package has been experiencing an exception for an extended period, it may be considered lost or stolen. In such cases, contact both the delivery service and the retailer to initiate the appropriate claims process.