What happens if I am not in for my DHL delivery?

Missed Your DHL Delivery? Here’s What Happens Next

We’ve all been there: you’re eagerly awaiting a package, only to find out you missed the DHL delivery. Don’t worry, you’re not alone! DHL has a system in place to ensure your package reaches you safely.

Here’s the breakdown:

Missed Delivery #1: No worries, DHL will try again.

If you’re not home when DHL attempts delivery, they’ll automatically schedule a redelivery for the next business day. You’ll likely receive a notification about the rescheduled delivery through email or SMS, depending on your account settings.

Missed Delivery #2: Your package is headed to a DHL Sorting Center.

If you miss the second delivery attempt, your package will be taken to a nearby DHL sorting center. This ensures your package is safe and secure while waiting for your instructions.

What to do next:

• Check your email or SMS for delivery updates. These will provide details about the sorting center location and instructions for collecting your package.
• Contact DHL Customer Service. You can reach DHL via phone or their website to inquire about the status of your package and arrange alternative delivery options if needed.
• Arrange a pick-up. Visit the DHL sorting center during their operating hours with a valid form of identification to claim your package.

Remember: DHL usually holds packages at the sorting center for a limited time. You’ll want to collect it as soon as possible to avoid any delays.

Pro Tip: You can also set up a “Safe Place” for DHL deliveries on your account. This way, if you’re not home, the driver can leave your package in a designated location, such as with a neighbor or at your doorstep.

Missing a delivery doesn’t have to be a stressful experience. With DHL’s redelivery system and customer support, you can rest assured that your package will be delivered to you safely and efficiently.