What happens if I forget to tap off GO?

Consequences of Failing to Tap Off with PRESTO Card

Passengers using the PRESTO fare payment system on public transit are required to tap both on and off at the beginning and end of their journeys. Neglecting to tap off at the destination will result in a penalty fee deducted from the card's balance.

Missed Tap-Off Fee

If a passenger forgets to tap off at the conclusion of their trip, they will be charged a missed tap-off fee. This fee is calculated based on the fare zone and distance traveled during the journey. The fee will be deducted from the PRESTO card's balance, ensuring that the appropriate fare is paid.

Importance of Tapping Off

Tapping off is essential for several reasons:

• Accurate Fare Calculation: The system calculates the correct fare based on the tap-off location. Failing to tap off could lead to overcharging or undercharging.
• Data Collection: Tap-off data helps transit agencies track passenger movement patterns, optimize schedules, and improve service efficiency.
• System Integrity: Tapping off helps maintain the integrity of the fare payment system by ensuring that all journeys are properly accounted for.

Tips to Avoid Missed Tap-Offs

To prevent missed tap-offs, passengers are advised to:

• Establish a Routine: Make tapping off a habit by following the same steps at the end of every journey.
• Be Aware of Tap-Off Locations: Familiarize yourself with tap-off points at transit stops.
• Set Reminders: Use the PRESTO app or set a reminder on your phone to tap off.
• Check Your Card Balance: Regularly monitor your card balance to ensure there are sufficient funds to cover the missed tap-off fee.

By following these tips, passengers can avoid the missed tap-off fee and ensure a seamless and cost-effective transit experience.