What happens if I miss my DHL package?

Missed Your DHL Delivery? Here’s What Happens Next

Waiting for a much-anticipated package can feel like an eternity, and the frustration is amplified when you miss the DHL delivery. Don’t panic! DHL has procedures in place to ensure you eventually receive your parcel. Understanding these steps can alleviate the stress and get your package in your hands as quickly as possible.

So, what exactly happens if you’re not home when the DHL delivery driver arrives? The most likely scenario is that you’ll find a notification card slipped through your letterbox, or perhaps attached to your door. This card is your key to understanding the next steps.

The First Attempt: A Notification and a Second Chance

Typically, the notification card left after the first missed delivery will inform you that the driver attempted to deliver your package and that a redelivery will be attempted on the next business day. This gives you a second opportunity to be present and receive the package.

Important Tip: Check the notification card carefully. It may contain specifics such as the approximate time window for the redelivery on the following day. This can help you plan your day to be home during that period.

The Second Attempt: Collection Point or Further Options

If, unfortunately, you miss the second delivery attempt as well, don’t despair. Another notification card will be left. This second card will usually provide instructions for collecting your parcel from a designated DHL service point or sorting center.

This is where things can vary slightly depending on your location and the specific circumstances of your delivery. The card will likely include:

• The address of the collection point: This is the location where your package is being held for you to pick up.
• Opening hours: Essential information so you know when you can collect your package.
• Required identification: Usually a government-issued photo ID (driver’s license, passport) and the notification card itself.
• The date after which your package will be returned to sender: Pay close attention to this deadline! You have a limited time to collect your package before it’s sent back.

Beyond the Notification Card: Exploring Alternative Options

While the notification card outlines the standard procedure, DHL offers a range of flexible delivery options in some areas. Depending on availability and your specific DHL service, you might be able to:

• Reschedule the delivery: Check the DHL website or use the tracking number on the notification card to see if you can reschedule the delivery for a more convenient time or day.
• Change the delivery address: In some cases, you might be able to redirect the delivery to a neighbor or a nearby DHL service point.
• Authorize a signature release: This allows the driver to leave the package at your doorstep without requiring a signature, but it comes with the risk of theft or damage.

In Conclusion:

Missing a DHL delivery doesn’t have to be a major hassle. By understanding the standard procedures and exploring alternative options, you can quickly retrieve your package. Pay close attention to the notification cards, track your package online, and consider contacting DHL directly if you have any questions or concerns. With a little proactivity, you’ll have your package in your hands in no time.