What happens if I miss my package from DHL?

Missed Your DHL Package? Here’s What Happens Next

DHL strives for timely and efficient delivery, but sometimes life gets in the way. Missing a package delivery can be frustrating, but the process for retrieving your parcel is relatively straightforward. Here’s a breakdown of what you can expect if you’re not home when your DHL delivery is attempted:

The First Attempt: The Notification Card

If you miss your DHL delivery, a notification card will be left at your designated delivery address. This card will contain crucial information:

• Your tracking number: Essential for tracking the package’s progress and managing redelivery options.
• The attempted delivery date and time: Giving you an understanding of when the driver attempted to deliver your package.
• Instructions for redelivery: This usually involves scheduling a redelivery attempt online via the DHL tracking website or app, often specifying a preferred delivery date and/or time window. This card will usually include a phone number for customer service if you encounter problems.

The Second Attempt (and Beyond): Collection from a Service Point

If you miss the redelivery attempt, another notification card will likely be left. This second card will inform you that your package is now available for collection at a nearby DHL Service Point or a designated local sorting center. The card will provide the address and operating hours of the collection point. You will usually need to present a valid form of photo identification and your tracking number to collect the parcel.

What if you don’t receive a notification card?

Occasionally, circumstances can prevent the driver from leaving a notification card (e.g., a locked gate, no safe place to leave it). In this case, it’s crucial to check your DHL tracking information online or through the app. This will confirm the attempted delivery and guide you on the next steps. If you’re still unsure, contacting DHL customer service directly is advisable. Be prepared to provide your tracking number.

Proactive Steps to Avoid Missed Deliveries:

• Track your package: Regularly monitor your package’s progress using the tracking number provided.
• Provide clear delivery instructions: Ensure your address is accurate and includes any specific delivery instructions (e.g., “leave at back door,” “ring doorbell”).
• Consider alternative delivery options: Explore options like delivering to a neighbor, a secure location, or a DHL Service Point if you know you’ll be unavailable during regular delivery hours.
• Update your contact information: Keep your contact information up-to-date with DHL to ensure they can reach you if necessary.

Missing a delivery doesn’t have to be a major headache. By understanding the process and taking proactive steps, you can ensure you receive your DHL package promptly and efficiently. Remember to always refer to the information on your notification card and DHL’s tracking website for the most accurate and up-to-date instructions.