What if I got overcharged on Uber?

Resolving Overcharges on Uber

Experiencing an unexpected or inflated Uber fare can be frustrating. To ensure fair pricing and customer satisfaction, Uber has implemented a process for resolving perceived overcharges.

Contact Uber Support

The first step is to contact Uber’s dedicated support team. You can reach out via the app, website, or phone. Provide detailed information about your trip, including:

• Date and time of the ride
• Pickup and drop-off locations
• Fare amount in dispute
• Any relevant screenshots or supporting documentation

Investigation Process

Upon receiving your report, Uber will thoroughly investigate the fare discrepancy. The team will review your trip details, consider any applicable surcharges, and determine if an overcharge has occurred.

Resolution

If the investigation confirms an overcharge, Uber will take the following steps:

• Refund the excess amount back to your payment method
• Provide a credit to your Uber account
• In certain cases, offer a compensation or discount code

Preventing Overcharges

To minimize the risk of overcharges, consider the following tips:

• Confirm the fare estimate before booking your ride
• Be aware of surge pricing and other applicable surcharges
• Use the in-app fare breakdown feature to understand the components of your fare
• Report any suspicious activity to Uber support immediately

Customer Support Commitment

Uber is committed to ensuring fair and transparent pricing for all riders. The customer support team is available to assist with any overcharge concerns. By promptly contacting Uber, you can resolve any disputes efficiently and maintain a positive experience with the platform.