What if UPS says delivered but I have no package?

What to Do When UPS Says Delivered But You Have No Package

It's a frustrating experience when you receive a notification that your UPS package has been delivered, but you can't find it anywhere. The first step is to remain calm and take a few simple actions to try and locate the missing package.

1. Inspect Your Property Thoroughly:

   • Check all exterior doors, including your front door, back door, and any side doors.
   • Look carefully around your porch, patio, or garage where the package could have been placed.
   • Inspect any bushes or hidden areas where the package may have been concealed.

2. Inquire with Neighbors:

   • Ask your neighbors if they may have accidentally received your package.
   • Check with anyone who may have been home at the time of delivery, such as a family member or friend.

3. Contact UPS:

   • Call UPS customer service at 1-800-PICK-UPS (1-800-742-5877) to report the missing package.
   • Provide the tracking number and describe the package's contents.
   • UPS may send a driver to your location to search for the package or provide further assistance.

4. Contact the Seller:

   • Inform the seller that you have not received the package despite the delivery notification.
   • Request a refund or replacement if the package cannot be found.
   • The seller may be able to file a claim with UPS on your behalf.

5. File a Police Report:

   • In case of theft or suspicion of theft, file a police report to document the incident.
   • Provide the police with the tracking number and details of the missing package.

Additional Tips:

• Consider installing a security camera to monitor your property and deter package theft.
• If you have a regular delivery location, provide specific instructions to the delivery driver on where to leave packages.
• Sign up for UPS My Choice, which allows you to track packages, receive delivery notifications, and provide delivery preferences.
• If you are unable to locate your missing package after following these steps, contact UPS again to escalate the issue and request a more thorough search.