What should I do if my package is held by customs?

Navigating Customs Holds: A Comprehensive Guide for Swift Package Release

Understanding Customs Holds

When an incoming package is intercepted by customs authorities, it triggers a “customs hold.” This occurs due to various reasons, including unpaid duties, taxes, or discrepancies in paperwork.

Steps to Resolve a Customs Hold

1. Contact Shipping Carrier and Logistics Provider

• Reach out to the shipping carrier (e.g., USPS, FedEx, UPS) and third-party logistics provider (if applicable).
• Inquire about the reason for the hold and any required documentation or fees.

2. Investigate Outstanding Duties and Taxes

• Check with the customs authorities to determine if any import duties or taxes are due.
• Promptly address these payments to expedite package release.

3. Thoroughly Review Paperwork

• Carefully examine all paperwork associated with the shipment, including invoices, packing slips, and customs forms.
• Verify that all information is accurate and consistent.

4. Proactive Communication

• Maintain open communication with customs authorities and the shipping carrier.
• Provide any necessary documentation promptly to speed up the process.
• Follow up regularly to inquire about the status of your package.

Additional Tips

• Stay Informed: Familiarize yourself with customs regulations for your destination country.
• Use Reputable Carriers: Choose shipping carriers with strong customs expertise and a proven track record.
• Provide Accurate Information: Ensure that all documentation provided is complete and accurate.
• Be Patient: Customs clearance processes can vary in duration. Allow ample time for resolution.

By following these steps and maintaining proactive communication, you can navigate customs holds efficiently and secure the swift release of your package.