What should I do if my train is delayed?

What to Do When Your Train is Delayed

Train delays can be frustrating, especially when you’re on a tight schedule. Knowing how to respond to a delayed train can make the situation less stressful.

If Your Train is Delayed:

• Check the departure board: The station may provide updates on delays and alternative travel options.
• Contact the station master or ticket office: If the delay is more than three hours, report it to the railway authority. Provide your identification and train tickets.
• Document the delay: Obtain a Train Delay Request (TDR) from the station staff. This document will provide official evidence of the delay.
• Explore alternative travel options: If the delay is significant, consider taking an alternative mode of transportation, such as a bus or taxi.

Complaint Options:

• The TDR can support further complaint options with the railway authority.
• Contact the passenger rights body or ombudsman for your region.
• Check the railway authority’s website for information on compensation and refund policies.

Note on Boarding:

• Confirmation of a delayed train does not guarantee boarding.
• With significant delays, trains may be overcrowded or canceled altogether. It’s important to be prepared for alternative travel arrangements.

Tips for Minimizing the Impact of Delays:

• Plan ahead: Allow extra time for your journey, especially during peak travel times or weekends.
• Check the railway website or app regularly: Monitor for updates on train delays before and during your travel.
• Bring a good book or entertainment: Delays can provide an opportunity to catch up on reading or relaxation.
• Stay informed: Listen to announcements at the station or follow railway updates on social media.