What to do if locked out of Uber account?

Steps to Take When Locked Out of Your Uber Account

Experiencing a lockout from your Uber account can be frustrating. Here is a comprehensive guide to help you regain access:

1. Verify Login Credentials

• Ensure you are entering the correct email address and password associated with your Uber account. Check your password manager or browser history for saved login information.

2. Check Email and Phone Number

• Confirm that the email address and phone number you are using to log in match the ones you originally provided when creating your account. Incorrect details can prevent you from accessing your account.

3. Contact Uber Support

• If you have verified your login credentials and still cannot access your account, reach out to Uber support for assistance. You will need to provide specific account information to confirm your identity, such as:
  • Full name
  • Registered email address
  • Phone number associated with the account
  • Date of birth

4. Follow Support Instructions

• Uber support will provide you with instructions on how to reset your password or regain access to your account. Follow their guidance carefully.

5. Reset Password

• If you are prompted to reset your password, create a strong, unique password that meets the Uber password requirements. Avoid using passwords used for other accounts.

6. Check for Unusual Activity

• Once you have regained access to your account, check for any unusual activity or unauthorized charges. If you suspect your account has been compromised, contact Uber support immediately.

7. Enable Two-Factor Authentication

• To enhance your account security, consider enabling two-factor authentication in the app. This adds an extra layer of protection by requiring a verification code sent to your phone or email when logging in.

Remember:

• Never share your Uber login credentials with anyone.
• Avoid accessing your Uber account from public Wi-Fi networks to protect your privacy.
• Contact Uber support only through official channels to prevent scams.