What to do if Uber driver never shows up?

What to Do When Your Uber Driver Fails to Arrive

Experiencing a no-show from your Uber driver can be frustrating and inconvenient. Here are the steps you should take if this happens:

1. Contact Uber Support:

• Open the Uber app and navigate to the “Help” section.
• Select “Trips and Fare Review” from the menu.
• Report the issue by selecting “My driver never showed up.”

2. File a Trip Complaint:

• Provide details of the incident in the comment section.
• Include the time and location of your pickup request.
• State that you request a fare refund due to the driver’s absence.

3. Follow Up Regularly:

• Track the status of your complaint by checking the “Help” section in the app.
• Contact Uber support again if you don’t receive a response within a reasonable timeframe.

4. Seek Alternative Transportation:

• If necessary, arrange for alternative transportation while waiting for a resolution from Uber. Keep receipts for any expenses incurred.

5. Report the Driver:

• If the driver’s absence was due to negligence or misconduct, consider reporting them to Uber.
• Provide specific details of the situation in your complaint.

6. Request a Fare Adjustment:

• If Uber confirms that the driver never showed up, you are entitled to a fare adjustment.
• Uber may offer a refund, credit towards future rides, or a discount for your inconvenience.

Additional Tips:

• Always schedule your Uber in advance to avoid last-minute issues.
• Check the app regularly for updates on your driver’s location.
• If you have any concerns or need assistance, contact Uber support immediately.
• Be polite and respectful when interacting with Uber representatives.
• Keep a record of all correspondence and receipts related to the issue.