What to do if you transfer money but not received it?

Steps to Take When a Money Transfer Fails to Arrive

In the event that you transfer money but do not receive it, prompt action is crucial. Here are the recommended steps:

1. Contact the Initiating Bank or Transfer Service:

• Notify the bank or third-party transfer service that initiated the transaction about the missing funds.
• Provide details of the transfer, including the amount, date, and reference number.
• Emphasize the urgency of the matter and request immediate assistance.

2. Follow Up in Writing:

• Send an email or letter to the bank or transfer service summarizing the situation and the steps you have taken.
• Include a copy of the transaction confirmation, if available.
• Clearly state your request for an investigation and prompt resolution.

3. Detail the Transaction and Investigation Process:

• Clearly state the details of the transaction, such as:
  • Amount transferred
  • Date and time of transfer
  • Recipient’s name and account number
• Describe any communication or documentation you have received regarding the transaction.
• Inquire about the bank’s or transfer service’s investigation process and provide contact information for follow-up.

Additional Tips:

• Keep a record of all communication with the bank or transfer service.
• Monitor your account regularly for any updates or incoming funds.
• If you are still unable to resolve the issue directly, consider contacting the recipient to confirm that they have not received the funds.
• Report the incident to authorities if you suspect fraudulent activity.

By following these steps, you can increase the probability of a prompt and efficient resolution to your missing money transfer. Remember to act swiftly and provide clear and accurate information to facilitate the investigation process.