Why has Uber charged me more than quoted?

Why Did Uber Charge Me More Than Quoted?

Unexpected route adjustments can occasionally result in a fare that differs from the initial estimate provided by Uber.

Reasons for Fare Discrepancies:

• Detours or Traffic: If the driver took a different route due to unexpected traffic congestion or road closures, the distance traveled could increase, leading to a higher fare.
• Time-Based Surges: During peak demand times, Uber applies surge pricing, which increases fares to meet increased demand. If the trip occurred during a surge period, the fare could be significantly higher than the initial estimate.
• Route Optimization: Uber’s algorithms occasionally optimize the route to reduce travel time or distance. This can lead to minor deviations from the initial estimated route and potentially a slightly different fare.
• Additional Stops: If you added unplanned stops during the trip, the total fare will increase to reflect the additional distance traveled.
• Wait Time Charges: If you kept the driver waiting for an extended period, Uber may apply wait time charges, which will be added to the final fare.

Investigating Fare Discrepancies:

If you believe that your Uber fare was higher than anticipated, you can contact Uber support to investigate the matter. They will review your trip details and determine if there were any errors or unexpected circumstances that led to the higher fare.

Steps to Take:

• Gather details about your trip, including the date, time, and pickup/drop-off locations.
• Provide any relevant information, such as unexpected route adjustments or wait times.
• Contact Uber support via the app, website, or email.
• Explain your concerns and request an investigation into the fare.

Uber will review your request and provide you with an explanation for the fare discrepancy. If an error or overcharge is found, Uber will refund the difference or adjust the fare accordingly.