Why is my hotspot connected but no internet?

Troubleshooting Hotspot Connectivity Issues

When your hotspot is connected but you lack internet access, the problem often lies within the hotspot device itself. Here are some steps to troubleshoot the issue:

Restart the Hotspot Device

The first and easiest troubleshooting step is to restart your hotspot device. This can resolve temporary glitches or connectivity issues. For a dedicated hotspot device, simply power it off and back on. For phones with tethering capabilities, turn off the hotspot feature and then turn it on again.

Check Network Settings

Ensure that the hotspot device is correctly set up and connected to the internet. Verify that the hotspot device has an active data plan and is within range of a stable internet connection. Additionally, check if the hotspot device has any network restrictions or firewalls blocking internet access.

Disable and Re-enable Wi-Fi

On the devices connected to the hotspot, try disabling and re-enabling the Wi-Fi connection. This can sometimes resolve connectivity issues between the devices and the hotspot.

Check Firewall Settings

If you have a firewall installed on the hotspot device or connected devices, ensure it is not blocking internet access. Add exceptions for the hotspot and connected devices to allow them to communicate freely.

Update Device Firmware

Outdated firmware on the hotspot device or connected devices can cause connectivity issues. Check for firmware updates and install them if available.

Reset Network Settings

As a last resort, you can try resetting the network settings on both the hotspot device and connected devices. This will remove all stored Wi-Fi networks and reset all network configurations. However, note that this will also delete any custom network settings you have configured.

Contact Customer Support

If the issue persists after following these troubleshooting steps, it is recommended to contact the customer support of your hotspot provider. They can assist you in diagnosing and resolving any specific issues with the hotspot device or service.