Why is my Kajeet Smartspot not connected to the internet?

Troubleshooting Internet Connectivity Issues with Kajeet Smartspot

If your Kajeet Smartspot is failing to connect to the internet, there are several potential causes you should investigate.

Depleted Daily Data

One of the most common reasons for internet connectivity issues with Kajeet Smartspots is depleted daily data. Each device has a daily data allocation, and once this allotment is exhausted, internet access will be interrupted.

Checking Data Usage and Connection Status

To verify your device’s data usage and connection status, visit the Kajeet status website at kajeet.com/status. This website provides real-time information on:

• Remaining data allowance for your plan
• Device activity, including data usage and connection status

If you confirm that your daily data allocation has been depleted, you will need to contact your service provider to purchase additional data or wait until the next day’s data allowance resets.

Additional Troubleshooting Tips

If depleted data is not the culprit, here are some additional troubleshooting tips:

• Restart Your Device: Power down your Kajeet Smartspot and restart it. This simple step can often resolve minor software glitches.
• Check Wi-Fi Signal Strength: Ensure that your Smartspot is within range of a strong Wi-Fi signal. Weak signal strength can hinder internet connectivity.
• Reset Your Smartspot: Hold down the reset button on the back of your Smartspot for 10 seconds. This will restore it to factory settings and clear any temporary network configurations that may be causing issues.

Contacting Customer Support

If you have tried the above troubleshooting steps without success, it is recommended that you contact Kajeet customer support. They can assist you in diagnosing and resolving any persistent internet connectivity issues.