Why is my ShopeePay verification failed?

ShopeePay Verification Failed? Here’s Why and What to Do

ShopeePay offers a convenient and seamless way to transact within the Shopee ecosystem, but the verification process can sometimes hit a snag. Seeing that dreaded “verification failed” message can be frustrating, especially when you’re eager to start using the service. Understanding the common causes can help you quickly resolve the issue and get your ShopeePay account up and running.

One of the most frequent culprits behind ShopeePay verification failures is inaccurate information on your submitted Identification Card (IC). This can range from simple typos and mismatched characters to more complex issues like using outdated IC information. Even a single incorrect symbol or number can throw off the verification system and lead to rejection. Double-check every detail you enter against your physical IC, paying close attention to special characters, spacing, and the placement of hyphens.

Another common stumbling block is poor image quality. The selfie you submit and the picture of your IC need to be clear and legible. Blurry images, excessive glare, or shadows obscuring important details can hinder the system’s ability to verify your identity. Ensure you’re in a well-lit area and that your IC is placed on a flat surface for a crisp, clear photo. Avoid using filters or editing the images in any way.

Beyond data entry errors and image quality, your IC number might already be linked to another ShopeePay account. Shopee’s policy generally restricts one ShopeePay account per IC number. If you’ve previously created an account, even if it’s inactive or you no longer use it, it might be the source of the conflict. Try logging into any existing Shopee accounts you may have forgotten about.

So, what can you do if your ShopeePay verification fails?

• Review your IC information meticulously: Compare every digit and character entered against your physical IC. Correct any discrepancies and resubmit your application.
• Capture new, high-quality images: Ensure your selfie and IC photo are clear, well-lit, and unedited. Focus on capturing all details sharply.
• Check for duplicate accounts: Log into any potentially existing Shopee accounts linked to your IC. If you find a duplicate account, you might need to deactivate it or contact Shopee customer support for assistance.
• Contact Shopee Customer Support: If you’ve exhausted the above steps and are still facing issues, reaching out to Shopee’s customer support is the best course of action. They can provide personalized guidance and troubleshoot any underlying technical issues.

By understanding the typical reasons for ShopeePay verification failures and following these troubleshooting steps, you can overcome this hurdle and enjoy the convenience of ShopeePay.