How do I contact the Bolt driver?

Need to Get in Touch with Your Bolt Driver? Here’s How.

So, you’ve taken a Bolt ride and need to contact your driver, whether it’s to ask about a lost item, clarify something about the trip, or for another legitimate reason. Luckily, Bolt offers a couple of simple and straightforward ways to connect, but it’s important to understand when each method is available.

During Your Ride: In-App Chat is Your Best Bet

While you’re actually in the Bolt vehicle, the easiest and most direct way to communicate is through the in-app chat function. This allows you to send messages to your driver in real-time, clarifying your destination instructions, letting them know you’re running a minute late popping into a shop, or anything else that might be relevant to your journey. This chat is convenient and avoids the need to exchange personal phone numbers.

Important Note: Once the ride has ended, this chat window disappears. So, if you anticipate needing to contact your driver after the journey, make sure you address any necessary questions or concerns before the ride is completed.

After Your Ride: The 24-Hour Call Window

Thankfully, even after your trip concludes, Bolt understands that you might still need to get in touch. For a full 24 hours after the ride, the Bolt app provides a built-in calling feature. This allows you to contact your driver directly without revealing your personal phone number. This is particularly useful for situations like:

• Lost Items: Perhaps you’ve realized you left your phone, wallet, or umbrella in the car. This is the most common reason for needing to contact a driver post-ride.
• Clarifying Trip Details: Maybe you have a question about the route taken or a payment query you want to address directly.
• Providing Feedback (Positive or Negative): While Bolt has dedicated channels for formal complaints and praise, sometimes a quick word directly to the driver can be helpful.

How to Access the Call Function (After Your Ride):

While the article does not give a step-by-step guide on how to access the call function, it is important to understand that the call function is available for a full 24 hours after the ride is completed. This information will allow you to easily contact your driver and provide additional assistance.

Things to Keep in Mind:

• Be Respectful: Remember that your Bolt driver is a person just like you. Be polite and respectful in your communication, regardless of the reason for contacting them.
• Be Patient: Drivers may be busy with other rides and might not be able to respond immediately.
• Use the Feature Responsibly: This communication channel is for legitimate ride-related inquiries. Avoid using it for anything inappropriate or unnecessary.
• Beyond 24 Hours: If you need to contact Bolt about a ride-related issue more than 24 hours after it occurred, you’ll need to contact Bolt’s customer support through their official channels. This is usually done through the Help section of the Bolt app or website.

By understanding these simple guidelines, you can effectively communicate with your Bolt driver and resolve any issues that might arise, ensuring a smooth and positive ride experience.