How do I respond to a delayed delivery?

Ugh, delayed deliveries. I hate those. Remember that time I ordered that gorgeous vintage dress for my friend’s wedding? Three weeks late. Three weeks. I was a nervous wreck! So, how do you handle it when your carefully planned package is stuck in transit? Well, here’s what I’ve learned the hard way.

Subject: So sorry about your order #[Order Number] – a little update!

Hey [Customer Name],

First off, I am SO incredibly sorry about the delay with your order. Seriously, I feel awful. It’s totally not ideal, and I know how frustrating this kind of thing can be – trust me, I’ve been there!

What happened? Well, it’s mostly because of [Reason for delay – be honest! Like, “a crazy blizzard that basically shut down the whole East Coast,” or “we’ve been absolutely swamped with orders lately – more than we ever anticipated!”]. Totally unforeseen circumstances, you know? It’s not ideal, but at least you know why your package is taking a bit longer.

Okay, so the good news (hopefully!), we now expect your order to arrive by [New Delivery Date]. I’ve checked on it personally, and that’s the most up-to-date info I can get.

Now, because this is a total pain and I really appreciate your patience, I wanted to offer a few options to make things right. We could do a full refund, of course, or maybe store credit for a future purchase, so you can pick something else out. If you really need it ASAP, expedited shipping is also a possibility – just let me know and we can figure out the cost.

Thanks so much for your understanding. I truly appreciate your business, and I promise to do everything I can to make sure this doesn’t happen again. Seriously, let me know what you think, and don’t hesitate to contact me if you have any other questions.

Best,

[Your Name]