Am I eligible for compensation for cancelled flight?

Flight Cancelled? Know Your Rights and Claim Compensation

That sinking feeling. You arrive at the airport, excited for your trip, only to be greeted with the dreaded announcement: your flight is cancelled. Panic sets in, followed by a scramble for solutions. But before you resign yourself to travel chaos, it’s crucial to understand your rights. You may be eligible for compensation, even if you purchased a non-refundable ticket.

The good news is that airlines have a legal obligation to offer you a full refund if they cancel your flight and you choose not to accept an alternative travel arrangement offered by them. This is a critical point, and many passengers remain unaware of it. It doesn’t matter whether your ticket was refundable or non-refundable; the airline’s cancellation triggers this right.

Why Does This Matter?

Think about it: you paid for a service – transportation from point A to point B on a specific flight. If the airline fails to deliver that service, they are legally obligated to return your money. This applies regardless of the reason for the cancellation. Whether it’s due to bad weather, mechanical issues, staff shortages, or even low ticket sales, the underlying principle remains the same: you paid for a service you didn’t receive through no fault of your own.

The Key Takeaway: Your Choice, Your Money

The core of this protection lies in your right to choose. If the airline offers you an alternative flight, a voucher, or a credit, you are free to accept it. These options might work well for some passengers. However, you are equally entitled to decline these offers and demand a full refund for your cancelled flight. This refund should cover the cost of your original ticket, including taxes and fees.

How to Claim Your Refund:

1. Document Everything: Keep records of your original booking, cancellation notification, and any offers made by the airline.
2. Contact the Airline Directly: Start by contacting the airline’s customer service department. Be clear and concise about your request for a full refund due to the cancelled flight, as you are declining their alternative arrangements. Refer to your booking details and flight information.
3. Be Persistent and Polite: Unfortunately, some airlines may try to delay or avoid issuing refunds. Be prepared to be persistent. Remain polite but firm in asserting your rights.
4. Escalate if Necessary: If you are unsuccessful in getting a refund directly from the airline, consider escalating your claim. This could involve:
   • Filing a Complaint with the Department of Transportation (DOT): The DOT handles complaints against airlines and can help you resolve the issue.
   • Contacting Your Credit Card Company: If you paid for your ticket with a credit card, you can file a chargeback claim.
   • Seeking Legal Advice: In some cases, consulting with a lawyer specializing in travel law might be necessary.

Don’t Be Afraid to Assert Your Rights:

Flight cancellations are disruptive and frustrating. Knowing your rights is the first step towards regaining control and securing the compensation you deserve. Don’t let airlines take advantage of your lack of information. By understanding your entitlements and being prepared to advocate for yourself, you can navigate the complexities of flight cancellations and ensure you receive the refund you are legally owed.

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