Can I add a ticket to my SBB app?

Integrating Your Swiss Travel Pass with the SBB App

Overview

If you have purchased a 15-day Swiss Travel Pass but are unable to link it to your SBB app, this article will provide guidance on troubleshooting and integrating your pass.

Troubleshooting the Connection

• Verify your purchase: Ensure that your Swiss Travel Pass has been purchased through an authorized channel and that the payment has been processed successfully.
• Check your account details: Login to your SBB account and ensure that your personal information, including your email address and phone number, are correct.
• Clear your app cache: Close the SBB app and navigate to your device’s settings. Select “Apps” and find the SBB app. Tap on “Storage” and choose “Clear cache.”
• Reinstall the app: If the above steps do not resolve the issue, uninstall and reinstall the SBB app from your device’s app store.

Manually Adding Your Ticket

If you are still unable to link your Swiss Travel Pass to the app, you can manually add it by following these steps:

1. Open the SBB app and tap on the “Tickets” icon.
2. Select “Add ticket manually.”
3. Choose the ticket type as “Swiss Travel Pass.”
4. Enter the start and end dates of your pass.
5. Input the serial number of your pass, which can be found on the physical ticket or in your purchase confirmation email.
6. Save the ticket to your app.

Note: Once your Swiss Travel Pass is added to the SBB app, it will be accessible offline for ticket inspections and other purposes.

Additional Tips

• Contact SBB customer service: If you continue to experience difficulties, contact SBB customer service by phone or email for further assistance.
• Check for updates: Ensure that both your SBB app and the Swiss Travel Pass mobile website are running the latest versions to avoid compatibility issues.
• Use a compatible device: Verify that your device meets the minimum system requirements for running the SBB app and using the Swiss Travel Pass mobile services.