Can I cancel off-peak return?

Cancelling Off-Peak Return Tickets

Off-peak return tickets, a cost-effective option for train travel during non-peak hours, offer flexibility and savings. However, circumstances may arise where cancelling these tickets becomes necessary. Understanding the refund policy and cancellation process is crucial.

Refund Policy

Refunds for off-peak return tickets are handled by the original retailer from whom you purchased the tickets. The refund procedure may vary depending on the retailer.

Cancellation Procedures

Purchased from a Kiosk:

If you bought your off-peak return tickets from a kiosk, the cancellation procedure will be specific to that retailer. Contact the retailer directly to inquire about their specific return policy and instructions.

Purchased from Other Retailers:

For off-peak return tickets purchased from other retailers, contact the retailer directly. They will provide you with the necessary details and guide you through the cancellation process.

Contacting the Retailer

To initiate the cancellation process, contact the retailer either by phone, email, or in person. Provide them with the details of your ticket purchase, including ticket numbers and the date and time of travel.

Processing Time

Once the retailer receives your cancellation request, they will process the refund according to their internal procedures. The processing time may vary, but generally within a few business days. The refund will be issued to the original payment method used for the purchase.

Note:

• Cancellation fees may apply in certain circumstances. It is recommended to check with the retailer regarding their fees before cancelling.
• If you have any questions or encounter any issues during the cancellation process, do not hesitate to contact the retailer for assistance.